WorkSmart Support Center

Our support center is staffed Monday through Friday, 8AM – 5PM EST. If you have a non-critical issue, please email or use the portal to create a ticket electronically. We try our best to keep the phones available to urgent or critical issues.

If you need help after-hours, please call to speak with our answering service. We always have at least two people on call who will return your call within one hour. Please note: if you submit a ticket via email or online form, it won’t be received or addressed until the next business day.

To launch a WorkSmart Portal, please click one of the links to the right.

If you’re experiencing problems with a hosted service, you can check on the status of some services by clicking on the links below:

  1. Office365* (Email, Lync, Sharepoint, OneDrive, etc.)
  2. Google Apps (Email, Chat, Drive, etc.)
  3. AppRiver (Email)

* Office365 requires your unique login credentials before checking status

You can always create a ticket if you’re unsure of the status of your services and experiencing a problem by using the links to the right.

Links to WorkSmart forms appear to the right. If you need help locating a particular form, please contact your Client Engagement Manager for help.

You can read more about the Global ‘Wana’ Ransomware Outbreak here.

WorkSmart is working hard to protect our clients from attacks like this every day. We took a few extra security precautions over the weekend to protect your organization from this specific ransomware and similar attacks.

Here’s a little more information on what WorkSmart has done and is continuing to do in order to keep your devices safe:

  • 99% of workstations and servers with ManagedShield coverage already had the necessary patches before this latest ransomware outbreak began last week.
  • If your organization’s systems did not already have the necessary patches, they were installed over the weekend if the machines were available.
  • If the system was not available, you have already heard from us this morning to coordinate the necessary installations.

If you are not sure if your systems are protected, please call us at 888-484-1010 option 1. To stay up to date on security issues, you can subscribe here to receive automated alerts via email.