Our support center is staffed Monday through Friday, 8AM – 5PM EST. If you have a non-critical issue, please email or use the portal to create a ticket electronically. We try our best to keep the phones available to urgent or critical issues.
If you need help after-hours, please call to speak with our answering service. We always have at least two people on call who will return your call within one hour. Please note: if you submit a ticket via email or online form, it won’t be received or addressed until the next business day.
To launch a WorkSmart Portal, please click one of the links to the right.
If you’re experiencing problems with a hosted service, you can check on the status of some services by clicking on the links below:
* Office365 requires your unique login credentials before checking status
You can always create a ticket if you’re unsure of the status of your services and experiencing a problem by using the links to the right.
This week we found out about a Wi-Fi security vulnerability that affects all modern protected Wi-Fi networks. Read this article for a great (and not-too-technical) overview of the vulnerability.
A few important points:
For any firewalls and wireless access points provided by WorkSmart, we’ll administer patches as soon as they’re available.
If you’re not sure whether your systems are protected, please call us at 888-484-1010, option 1.