WorkSmart Support Center

Our support center is staffed Monday through Friday, 8AM – 5PM EST. If you have a non-critical issue, please email or use the portal to create a ticket electronically. We try our best to keep the phones available to urgent or critical issues.

If you need help after-hours, please call to speak with our answering service. We always have at least two people on call who will return your call within one hour. Please note: if you submit a ticket via email or online form, it won’t be received or addressed until the next business day.

To launch a WorkSmart Portal, please click one of the links to the right.

If you’re experiencing problems with a hosted service, you can check on the status of some services by clicking on the links below:

  1. Office365* (Email, Lync, Sharepoint, OneDrive, etc.)
  2. Google Apps (Email, Chat, Drive, etc.)
  3. AppRiver (Email)

* Office365 requires your unique login credentials before checking status

You can always create a ticket if you’re unsure of the status of your services and experiencing a problem by using the links to the right.

Links to WorkSmart forms appear to the right. If you need help locating a particular form, please contact your Client Engagement Manager for help.

This week we found out about a Wi-Fi security vulnerability that affects all modern protected Wi-Fi networks. Read this article for a great (and not-too-technical) overview of the vulnerability.

A few important points:

  • The vulnerability would allow an attacker to steal data flowing between your wireless device and the targeted Wi-Fi network
  • An attacker would have to be physically within range of the wireless signal between your device and a nearby wireless access point
  • Sensitive communication interactions, like those with your financial institution or browsing email, are likely already protected end-to-end with Secure Sockets Layer (SSL) encryption that is separate from any encryption added by WPA2 (i.e., any connection in your browser that starts with https://)
  • There is no evidence that the vulnerability has been exploited to date

For any firewalls and wireless access points provided by WorkSmart, we’ll administer patches as soon as they’re available.

If you’re not sure whether your systems are protected, please call us at 888-484-1010, option 1.