WorkSmart Support Center

Web Browser Cleaning Methods to Help Keep Your PC Running Smoothly

Posted 3 days ago, Friday September 3, 2010, 09:10 AM

Clear the Internet Cache
Your browser’s cache prevents repeated downloads from the same page every time you visit a site. However, check if a page is current can start to slow your performance.

Go to “Tools” or “Options” in your browser and look for the setting that checks your cache. Set “Compare the page in the cache to the page on the network” to “Once per session”.

Clear Web History
Web browsers keep track of the sites you have visited, the addresses you have typed in, keywords you’ve searched for, etc. Although this feature is used to help make your revisit to those sites easier, web history can also slow performance after a large build up.

To clear this in Internet Explorer, click on “Tools – internet Options”. From the “General” tab, click “Clear History”. It would also help to “delete files” and “delete cookies”.

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Microsoft Security Update to Fix Windows Vulnerability - Action May be Required

Posted 3 days ago, Friday September 3, 2010, 08:49 AM

An out out-of-band security update was issued by Microsoft recently. This security update addressed a critical and exploitable vulnerability that affects Windows XP, Vista, 7, Server 2008 and Server 2008 R2. The vulnerability could allow an attacker to gain the same user rights as the local user. The update corrects the vulnerability. For more information regarding the specifics, please read the Microsoft Security Bulletin MS10-046.

If you are a ManagedShield client with coverage on servers and workstations:


  • If not already installed, the patch will be deployed within the next 2 weeks. Please make sure all workstations are left powered on in the evenings.

  • If a user notes the Windows Update “yellow shield” in the tray near the PC clock, please instruct the user to click on the icon and install patches and reboot.

If you are a ManagedShield client with coverage on servers only:


  • The patch will be installed on your servers within the next 2 weeks.

For any systems without ManagedShield coverage:
Many clients have automatic updating enabled and will not need to take any action because this security update will be downloaded and installed automatically. Clients who have not enabled automatic updating need to check for updates and install this update manually.


  • For servers, please contact WorkSmart to conduct manual updating of all site servers by sending an email to WorkSmart’s Support Center if you don’t feel comfortable installing this patch yourself.

  • Please have all workstations run Windows/Microsoft updates. These will be found at the top of the all programs menu. Select the Express install option to install all necessary updates. This operation may need to run from the administrator account if the user is not a local administrator on their PC. You can also check for updates using the Microsoft Update service.

    • If you need any help with deploying this patch, please create a service ticket or email our Support Center. Please include your name, organization and best contact number when sending an email.

    If you have any questions, please contact the Support Center at (888) 484-1012, option 1 or help@worksmart.com.

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    Keyboard Shortcut to Open a Folder

    Posted 52 days ago, Friday July 16, 2010, 02:23 PM

    Do you have a folder that you’d like to be able to open quickly and easily whenever you want? If you create a keyboard shortcut for that folder, you can open it anytime by pressing a key combination, no matter which other programs you have open.

    Click here to learn how to create a keyboard shortcut for a specific folder.

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    MX Logic Email Protection False Positives and Denied Messages

    Posted 129 days ago, Friday April 30, 2010, 04:56 PM

    Service Alert 4.30.10–Customer Email

    Subject: MX Logic Email Protection False Positives and Denied Messages

    On 29 April 2010 at approximately 5:58 p.m. Mountain Daylight Time (MDT) (11:58 p.m. Greenwich Mean Time), one of our vendors updated a set of heuristics to identify a new type of spam email. One of the heuristics was of a specific type that should not have been classified as spam, but a malfunction in one of the vendor’s backend safeguards allowed this to occur causing legitimate email to be misclassified. The vendor’s technical support team was notified of this issue and at approximately 8:23 p.m. MDT (2:23 a.m. GMT), the classification of the heuristic was changed to legitimate and flagged such that it would never be able to become classified as spam again.

    This incident caused a number of recipients to experience an increase in false positives resulting in messages going into their quarantine. Equivalently, a number of senders received the 554 Denied (Mode: normal) indicating their message could not be delivered.

    At approximately 8:00 a.m. MDT Friday, April 30, Technical Support issued a script to release all false positive messages from the recipients’ quarantine. This process will continue in the order the messages were quarantined until all affected messages have been successfully released.

    Any sender that received the 554 denied response, may now resend the message successfully. We apologize for any inconvenience this may have caused and appreciate your patience as we diligently work to correct the incident.

    If you have questions about this service update, please contact WorkSmart Support Center at 919-484-1010 opt. 1

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    Protect Yourself from Rogue Antivirus Products

    Posted 147 days ago, Monday April 12, 2010, 08:28 AM

    The latest trend in malware is sneaking past nearly every antivirus solution by presenting itself as antivirus- antivirus gone rogue. Messages asking you to “click here to get rid of malware and infections” are infections in disguise. These messages that are designed to scare users appear identical to Windows Security Center, allowing the malware to be successful. Be on the lookout for malware that mocks real antivirus solutions; clicking on these links will quickly install Trojans on your system.

    There are several things key things you can do:

    1. Educate yourself. Most infections are brought on by social media. A link will be forwarded on Facebook which will then ask the user to install a file or update Flash. This is the malware trying to get installed. Chances are, if it doesn’t look or feel right, it probably isn’t. Be more conservative when on the Internet and don’t click on just anything!

    2. Patch aggressively. PDF, Flash, Windows and Internet Explorer are key in transmitting these infections. When browsing the web, check to make sure you are fully patched. It really is an absolute must.

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