WorkSmart Support Center

Our support center is staffed Monday through Friday, 8AM – 5PM EST. If you have a non-critical issue, please email or use the portal to create a ticket electronically. We try our best to keep the phones available to urgent or critical issues.

If you need help after-hours, please call to speak with our answering service. We always have at least two people on call who will return your call within one hour. Please note: if you submit a ticket via email or online form, it won’t be received or addressed until the next business day.

To launch a WorkSmart Portal, please click one of the links to the right.

If you’re experiencing problems with a hosted service, you can check on the status of some services by clicking on the links below:

  1. Office365* (Email, Lync, Sharepoint, OneDrive, etc.)
  2. Google Apps (Email, Chat, Drive, etc.)
  3. AppRiver (Email)
  4. MxLogic (Spam Filtering)

* Office365 requires your unique login credentials before checking status

You can always create a ticket if you’re unsure of the status of your services and experiencing a problem by using the links to the right.

Links to WorkSmart forms appear to the right. If you need help locating a particular form, please contact your Client Engagement Manager for help.