WorkSmart Support Center

Our support center is staffed Monday through Friday, 8AM – 5PM EST. If you have a non-critical issue, please email or use the portal to create a ticket electronically. We try our best to keep the phones available to urgent or critical issues.

If you need help after-hours, please call to speak with our answering service. We always have at least two people on call who will return your call within one hour. Please note: if you submit a ticket via email or online form, it won’t be received or addressed until the next business day.

To launch a WorkSmart Portal, please click one of the links to the right.

If you’re experiencing problems with a hosted service, you can check on the status of some services by clicking on the links below:

  1. Office365* (Email, Lync, Sharepoint, OneDrive, etc.)
  2. Google Apps (Email, Chat, Drive, etc.)
  3. AppRiver (Email)
  4. MxLogic (Spam Filtering)

* Office365 requires your unique login credentials before checking status

You can always create a ticket if you’re unsure of the status of your services and experiencing a problem by using the links to the right.

Links to WorkSmart forms appear to the right. If you need help locating a particular form, please contact your Client Engagement Manager for help.

WorkSmart provides Anti-Virus software for many of our clients. Webroot is the solution that we currently use, and earlier this week, they rolled out an update that included new functionality including a new browser extension. More information from Webroot:

On November 28, 2016, we released a no-cost upgrade to the Web Threat Shield that integrates the BrightCloud® Threat Intelligence Services used by over 40 other network and security vendors. The upgrades include real-time web categorization and web reputation filtering, real-time anti-phishing, improved web search ratings and website blocking notifications. These upgrades significantly improve secure web usage for all Webroot SecureAnywhere Business Endpoint Protection users and are part of our commitment to continuously enhancing the overall efficacy and functionality of our solutions to mitigate multiple threat vectors.

Webroot has ensured that the Web Threat Shield upgrade is as silent as possible. However Internet browsers can operate very differently from each other and offer different experiences when managing third party installations. Therefore customers operating particular browsers may see requests to accept a new Webroot extension. The Matrix below provides an overview of installation behaviors and only those marked ‘No’ in the “Installation without additional user interaction” section have a visible step that requires action from an end user.

Please note, if you or your users find a site innapropriately categorized or blocked, we can help. Just call 888-484-1012 option 1 or email us at [email protected]!